Shipping policy

 

We ask that you please read the FULL policy regarding Refunds, Returns, Damages, and Issues, prior to purchase. It is the customer/purchaser's responsibility to provide accurate and current details (name, phone number, delivery address, etc.) for their order, and also if they miss a scheduled delivery (as per the tracking), it is the customer/purchaser's responsibility to make arrangements for re-delivery (paying relevant fees if appropriate) or pick-up from the mail carrier's depot (whichever is most applicable).

General Shipping: Voices of Hope aims to dispatch items within a 7 working days; however, it can take around 14 working days during busy periods. We have a very small team, and we appreciate your patience.

New Zealand: Flat rate shipping is offered via NZ Post, Castle Parcels or Post Haste. You will receive your tracking number when your order has been dispatched. Usually, NZ Post delivers within 3 working days, but there may be delays during their busy periods.

Australia: We are currently able to offer shipping to Australia.

International Shipping: We are currently no longer offering shipping worldwide due to shipping costs. However, we are monitoring this, and we would love to be able to ship internationally again.